Shipping Policy
Contents
01 Order Processing
All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays) after payment confirmation or COD order placement.
Orders placed on Sundays or public holidays will be processed the next business day. You will receive an email/SMS confirmation once your order is packed and dispatched.
Orders placed before 2:00 PM PKT on a business day are typically dispatched the same day. Orders after 2:00 PM are dispatched the following business day.
02 Shipping Methods & Rates
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under Rs. 3,000 | Rs. 200 | Rs. 350 |
| Rs. 3,000 – Rs. 7,999 | FREE | Rs. 250 |
| Rs. 8,000 and above | FREE | FREE |
Shipping rates are calculated at checkout. Cash on Delivery (COD) is available nationwide with a nominal COD fee of Rs. 50.
03 Delivery Timeframes
| Location | Standard | Express |
|---|---|---|
| Karachi | 1–2 Days | Same / Next Day |
| Lahore, Islamabad | 2–3 Days | 1–2 Days |
| Other Major Cities | 3–4 Days | 2–3 Days |
| Remote Areas | 4–7 Days | 3–5 Days |
These are estimated timeframes. Actual delivery may vary due to courier delays, public holidays, or unforeseen circumstances.
04 Courier Partners
We work with Pakistan's most reliable courier services to ensure safe and timely delivery:
- TCS Couriers — Standard & Express nationwide
- Leopards Courier — Standard & Express nationwide
- Trax Logistics — Standard delivery & COD
- M&P (Movex & Pack) — Remote area coverage
The courier partner for your order will be selected based on your location and the chosen shipping method. Courier selection is at our discretion to ensure the best service.
05 Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS and/or email. You can use this number to track your parcel directly on the courier's website.
You can also contact our support team on WhatsApp with your order number for a status update.
Tracking information may take 6–12 hours to become active after you receive your tracking number.
06 Delivery Failures
If a delivery attempt is unsuccessful (wrong address, recipient unavailable, etc.), the courier will typically attempt delivery 2–3 times before returning the parcel to us.
- Please ensure your phone number is active and correct at checkout.
- If your parcel is returned to us due to delivery failure, re-shipping charges will apply.
- For COD orders that are refused at the door, a penalty fee may be applied to future orders.
07 Damaged or Lost Parcels
We take great care in packaging all orders securely. However, in the rare event your parcel arrives damaged:
- Take photos/video of the damaged packaging and product immediately.
- Contact us within 24 hours of delivery with your order number and photos.
- We will arrange a replacement or full refund at no extra cost.
For lost parcels (not delivered within the expected timeframe), please contact us and we will investigate with the courier on your behalf.
08 Contact Us
For any shipping-related queries, reach out to us:
+92 300 123 4567
support@apexleds.pk
Monday – Saturday, 10:00 AM – 8:00 PM PKT